Outage in Sage

Brightpearl - Degraded Performance

Resolved Minor
October 24, 2025 - Started about 14 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 10/24/2025 02:12PM

The issue is resolved and the service continues to perform as expected.

MONITORING about 12 hours ago - at 10/24/2025 10:40AM

The service is performing as expected. Avoiding a re-occurrence is our priority as we closely monitor the service.

INVESTIGATING about 13 hours ago - at 10/24/2025 09:12AM

We have identified an issue where customers in the UK are experiencing slow response and some are getting timeouts when navigating the service. We are currently investigating.

INVESTIGATING about 14 hours ago - at 10/24/2025 08:57AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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