Banking Service - Degraded Performance

The issue is resolved and the service is available and performing as expected. There will be a small subset of customers that will continue to receive their transactions with minor delays, but we will continue to work to rectify this.

We have applied a fix, and customers have started to receive transactions from FNB Bank; however, there will still be a subset of customers who will receive them with a delay.

We continue to work to speed up the transaction synchronisation so all customers will receive their transactions without delays.

We apologise for any inconvenience this might cause.

We have re-enabled the connection to FNB Bank for new customers to onboard and are working on a fix for the synchronisation issue.

We apologise for any inconvenience this might cause.

We have identified that customers from South Africa are not receiving transactions from FNB bank. We have also temporary disabled new connections to FNB Bank.

We continue to investigate the cause of the issue.

We continue to investigate the cause of the issue.

A subset of customers will continue to receive their transactions from FNB Bank with delay.

We continue working on a fix for this issue, and customers will continue to receive their transactions with a delay.

There is a small subset of customers who won´t receive their transactions on the 14th of November, but they will receive them all on the 15th of November.

We apologise for any inconvenience this might cause.

We continue working on a fix for this issue. A subset of customers will continue to receive their transactions with a delay.

We appreciate your patience while we resolve this issue.

The workaround continues in place, but a subset a customers will continue to receive the transactions with delays.

We continue working on a permanent fix.

We have applied a workaround that will allow all the customers to receive their transactions on the 11th of November, but some customers might experience delays.

We continue to investigate for a permanent fix.

We continue to investigate the cause of the issue. We apologise for any inconvenience this might cause.

We have identified an issue preventing a subset of South African customers who operate with the FNB bank from receiving new transactions.

Products affected by this issue include:
SBC Accounting ZA
Sage 50 ZA
Sage 200 Evolution
Sage Intacct.

We are currently investigating.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.