Outage in Sage

Brightpearl - Degraded Performance

Resolved Minor
November 13, 2025 - Started 24 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/14/2025 11:38AM

The issue is now resolved, and the service is available and performing as expected.

MONITORING 24 days ago - at 11/13/2025 02:29PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING 24 days ago - at 11/13/2025 01:56PM

We have identified an issue causing latency in the Brightpearl user interference for European customers. We are currently investigating.

INVESTIGATING 24 days ago - at 11/13/2025 01:42PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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