Outage in Sage

3rd Party Provider - HMRC - Degraded Performance

Resolved Minor

November 14, 2025 - Started 5 months ago - Lasted 3 days
Official incident page

Incident Report

We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with our third-party, HMRC, waiting for updates.

Components affected

Sage Business Cloud Accounting (UKI) Sage Partner Edition Sage 200 Standard (UKI) Sage 50

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/17/2025 04:12PM

Third Party HMRC has confirmed that the issue is resolved and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.

IDENTIFIED 5 months ago - at 11/14/2025 04:36PM

We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Making Tax Digital (MTD)
Sage X3 (Single Tenant)
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 50 UK
Brightpearl
Sage Intacct

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with our third-party, HMRC, waiting for updates.

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