Sage 50 - Partial Outage

The issue is resolved, and the service continues to perform as expected.

If you are still experiencing issues with RDA that include any of the following errors: “access denied”, “access revoked” or a message reporting that the manager no longer has access, please follow the instructions in the following link.

All the underlying services continue to work as expected. If you are still experiencing issues with RDA that include any of the following errors: “access denied”, “access revoked” or a message reporting that the manager no longer has access, please follow the instructions in the following link.

If you continue to experience issues, please contact your local customer services team.

We are aware of an issue where some customers cannot use Remote Data Access (RDA) with Sage 50 UKI. The underlying services are working as expected, but there is a subset of customers who are experiencing issues caused by an issue with their software.

We are investigating an issue where customers are seeing the message "Unable to log in as manager is already logged in" and will provide instructions shortly in the support hub on how to resolve it once we identify the cause and troubleshooting steps.

For general issues with RDA, please access the following link.

We have identified that there is a subset of customers still experiencing issues with RDA when using Sage 50 UKI and we are currently investigating.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

We have identified an issue preventing customers from accessing Sage 50 in the UK and in the US and Canada. Customers are being presented with an error message: ! Action Required
We are working on a fix.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.