Outage in Sage

Tax Service - Degraded Performance

Resolved Minor
December 03, 2025 - Started about 7 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 12/03/2025 01:03PM

The incident is resolved. All services are performing as expected.

No further communications will be sent

IDENTIFIED about 7 hours ago - at 12/03/2025 11:45AM

We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:

Sage Partner Edition (VAT Centre)
Sage Personal Tax (Personal Tax Viewer)
Sage Business Cloud Accounting UK (MTD VAT Submissions)
Making Tax Digital (MTD)
Sage X3 (Single Tenant)
Sage 200 Standard (UKI)
Sage 200 Professional SPC (UKI)
Sage 50 UK
Brightpearl
Sage Intacct

Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.

We are engaged with our third-party, HMRC, waiting for updates.

INVESTIGATING about 7 hours ago - at 12/03/2025 11:19AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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