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Outage in Sage

Sage Inventory Planner - Partial Outage

Resolved Minor
December 03, 2025 - Started 5 months ago - Lasted 6 days
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/09/2025 04:40PM

The issue is now resolved. The service is performing as expected.

IDENTIFIED 5 months ago - at 12/05/2025 03:58PM

We are continuing to implement the fix for affected customers.

We appreciate your patience as we work to resolve this issue.

IDENTIFIED 5 months ago - at 12/04/2025 02:55PM

We continue to work on a fix for this issue. We apologise for any inconvenience.

IDENTIFIED 5 months ago - at 12/04/2025 09:57AM

We have identified the cause of the issue and we are working on a fix.

INVESTIGATING 5 months ago - at 12/04/2025 12:58AM

We have identified an issue affecting a subset of customers in the UK and the US. These accounts are unable to sync, meaning they do not have the most recent data from their connected sources in Inventory Planner accounts. All other product functionalities are working as expected.

We are currently investigating the cause of the issue.

INVESTIGATING 5 months ago - at 12/04/2025 12:31AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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