Outage in Sage

Payments Out Service - Degraded Performance

Resolved Minor
December 04, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/04/2025 06:07PM

The issue is resolved and the service is available and performing as expected.

IDENTIFIED 3 days ago - at 12/04/2025 05:04PM

We have identified and applied a fix to resolve the issue for new payments. We are actively re-processing stuck payments.

INVESTIGATING 3 days ago - at 12/04/2025 03:56PM

We have identified an issue where certain customer payments are not being sent to providers. This is only impacting a small subset of customers using the Edenred connector. We are currently investigating.

INVESTIGATING 3 days ago - at 12/04/2025 03:32PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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