Outage in Sage

Sage Ai Assistant - Partial Outage

Resolved Minor
December 04, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/04/2025 11:42PM

The issue is now resolved, and the service is performing as expected. Customers can access Copilot chat.

IDENTIFIED 3 days ago - at 12/04/2025 11:18PM

We identified an issue affecting a subset of US customers who are unable to access Copilot chat. All other product functionalities are working as expected.

We have determined the cause of the issue and are actively working to resolve it.

INVESTIGATING 3 days ago - at 12/04/2025 10:36PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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