Outage in Sage

My Sage FR - Partial Outage

Resolved Minor

December 08, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

Nous enquêtons actuellement sur un problème qui affecte les clients en France essayant de télécharger des logiciels Sage depuis My Sage. Les utilisateurs concernés peuvent voir le message d’erreur suivant: "Cette page ne fonctionne pas. Impossible de traiter cette demande via sage.com.dlsecure.ipcache.net pour le moment. ERREUR HTTP 502." Les produits/services concernés sont: • Sage 50 FR • Sage 100 FR • Batigest • ECF (Etats Comptables et Fiscaux) • Sage Génération Experts • Sage Fiscalité -------------------------------------------------------------------------------- We are currently investigating an issue affecting customers in France who are trying to download Sage software from My Sage. Impacted users may see the following error message: “This page is not working. Unable to process this request via sage.com.dlsecure.ipcache.net at this time. HTTP ERROR 502.” The products/services affected are: • Sage 50 FR • Sage 100 FR • Batigest • ECF (Etats Comptables et Fiscaux) • Sage Génération Experts • Sage Fiscalité

Components affected

Sage 50

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/08/2025 05:09PM

Le problème est résolu. Les services sont disponibles et fonctionnent comme prévu.

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The issue is resolved and the services are available and performing as expected.

INVESTIGATING 4 months ago - at 12/08/2025 12:11PM

Nous enquêtons actuellement sur un problème qui affecte les clients en France essayant de télécharger des logiciels Sage depuis My Sage. Les utilisateurs concernés peuvent voir le message d’erreur suivant: "Cette page ne fonctionne pas. Impossible de traiter cette demande via sage.com.dlsecure.ipcache.net pour le moment. ERREUR HTTP 502."
Les produits/services concernés sont:
• Sage 50 FR
• Sage 100 FR
• Batigest
• ECF (Etats Comptables et Fiscaux)
• Sage Génération Experts
• Sage Fiscalité

--------------------------------------------------------------------------------

We are currently investigating an issue affecting customers in France who are trying to download Sage software from My Sage. Impacted users may see the following error message: “This page is not working. Unable to process this request via sage.com.dlsecure.ipcache.net at this time. HTTP ERROR 502.”
The products/services affected are:
• Sage 50 FR
• Sage 100 FR
• Batigest
• ECF (Etats Comptables et Fiscaux)
• Sage Génération Experts
• Sage Fiscalité

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