The issue is resolved, and the service is available and performing as expected.
There is a subset of customers where some journals with tax implications have been posted to incorrect GL accounts, causing inaccurate balances. They will be reached out to directly, and a fix will be applied for them.
We have resolved the issue that resulted in customers having posted incorrect GL accounts.
We identified that there is a subset of customers where some journals with tax implications have been posted to incorrect GL accounts, causing inaccurate balances.
We are going to apply a verified fix to resolve the issue.
There is no action required from the customer's end.
We apologise for any inconvenience this might cause.
We are investigating a potential issue resulting in the journals for some customers having posted incorrect GL accounts. An update will be provided within 30 minutes.
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