Sage Intacct - Degraded Performance

The issue is resolved, and the service is available and performing as expected.

There is a subset of customers where some journals with tax implications have been posted to incorrect GL accounts, causing inaccurate balances. They will be reached out to directly, and a fix will be applied for them.

We have resolved the issue that resulted in customers having posted incorrect GL accounts.

We identified that there is a subset of customers where some journals with tax implications have been posted to incorrect GL accounts, causing inaccurate balances.

We are going to apply a verified fix to resolve the issue.

There is no action required from the customer's end.

We apologise for any inconvenience this might cause.

We are investigating a potential issue resulting in the journals for some customers having posted incorrect GL accounts. An update will be provided within 30 minutes.