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Outage in Sage

MTD ITSA - Partial Outage

Resolved Minor
December 19, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/19/2025 03:59PM

The issue is resolved and the service continues to perform as expected.

MONITORING 4 months ago - at 12/19/2025 01:00PM

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 4 months ago - at 12/19/2025 12:24PM

We appreciate your patience as we work to resolve this issue.
We have reclassified the issue as a Minor incident, due to the customer impact.
The products/services affected are:
-Sage Business Cloud Accounting (UKI)
-Sage Accounting Individual
-Embedded Services - Submission Service

INVESTIGATING 4 months ago - at 12/19/2025 12:06PM

We are currently investigating an issue affecting income-tax endpoints within the Compliance Centre for Embedded Accounting Services. Some requests may return 5xx errors.
Thank you for your patience as we work to resolve this promptly.

INVESTIGATING 4 months ago - at 12/19/2025 11:33AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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