Outage in Sage

Sage Identity Service - Degraded Performance

Resolved Minor

January 22, 2026 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Components affected

Sage ID

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/23/2026 06:55AM

The issues with our email provider are now resolved and emails are being sent as expected.

IDENTIFIED about 2 months ago - at 01/22/2026 10:59PM

Our email provider has identified the cause of the issue and is working on a fix.

IDENTIFIED about 2 months ago - at 01/22/2026 09:47PM

We have identified an issue where customers in NA are not receiving emails after submitting a password reset. Our email provider is working on a resolution.

INVESTIGATING about 2 months ago - at 01/22/2026 09:36PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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