Banking Service - Degraded Performance

The issue is resolved and the service continues to perform as expected.
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Le problème est résolu et le service continue de fonctionner comme prévu.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

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Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.

We are working on a fix to mitigate the impact, while we continue to investigate the cause of the issue.
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 Nous travaillons sur un correctif pour atténuer l’impact, tout en poursuivant notre enquête sur la cause du problème.

We have identified an intermittent issue resulting in customers globally being unable to import transactions. Customers are being presented with the following error message "An error occurred with your import".

The product/services affected are:

-SBC Accounting Individual
-SBC Accounting UK&I
-Sage Intacct
-Sage 50 UK
-Sage 200 UK
-Sage 50 Canada

We are currently investigating.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.