The issue is resolved and the service continues to perform as expected.
Third Party FNB Bank has applied a fix on their side and the new bank transactions synchronization is progressing as expected. Customers will receive all their transactions from FNB Bank throughout the day.
Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified an issue resulting in a subset of customers in South Africa, that use FNB Bank, not receiving new bank transactions through their bank feed.
We are currently engaged with Third-Party FNB Bank investigating the issue.
Products/Services affected by this issue:
SBC Accounting ZA
Sage 50 ZA
Sage 200 Evolution
Sage Intacct
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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