Outage in Sage
Sage Identity Service - Operational
Resolved MinorIncident Report
Summary AI Generated
Sage experienced an issue with their Identity Service that affected Single Sign On functionality, specifically impacting multi-factor authentication (MFA) push notifications for iOS users of the Sage Verify app globally. The service was intermittently interrupted for a small subset of customers, with users advised to retry or use the code option instead of push notifications as a workaround. The issue was resolved after approximately 18 days of monitoring and investigation, with the service returning to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 03/02/2026 10:37AM
The issue is resolved and the service continues to perform as expected.
MONITORING
22 days ago - at 02/18/2026 11:42AM
The service is performing as expected. We will continue to monitor to prevent a re-occurrence.
MONITORING
27 days ago - at 02/13/2026 06:54PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
28 days ago - at 02/12/2026 12:36PM
We identified an issue affecting a small subset of iOS customers globally using the Sage Verify app, where multi‑factor authentication (MFA) push notification is intermittently interrupted. We are currently investigating.
As a workaround or alternative, customers are encouraged to retry or use the code option from the application instead of using the push notification while we investigate.
Customers can also contact Customer Services for assistance.
INVESTIGATING
28 days ago - at 02/12/2026 12:00PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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