Outage in Sage
Sage Online (FR) - Degraded Performance
Resolved MinorIncident Report
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/19/2026 01:14PM
The issue is resolved and the service continues to perform as expected.
MONITORING
3 days ago - at 02/19/2026 10:10AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
3 days ago - at 02/19/2026 09:55AM
We identified an issue where customers in France are presented with error message "user is not authorized to access this resource with an explicit deny is an identity-based policy" when using Sirene API within all Sage 100 applications (Hosted, SPC and On-premise)
The interim workaround is to disconnect from the service and then reconnect.
We are currently investigating
INVESTIGATING
3 days ago - at 02/19/2026 09:36AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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