Sage's AutoEntry service experienced a sign-in issue where desktop customers globally were unable to authenticate using Sage ID. The incident lasted 1.8 hours before the service was restored and returned to normal performance. The issue has been resolved with ongoing monitoring to prevent recurrence.
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The issue is resolved and the service continues to perform as expected.
The service is now restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified an issue where Auto Entry desktop customers globally are unable to sign in using Sage ID. We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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