Outage in Sage
Instant Analysis - Operational
Resolved MinorIncident Report
Summary AI Generated
Sage 50 customers in the UK experienced a 3.3-hour outage where they received "unexpected error occurred" messages when attempting to run queries. The service has been restored and is performing as expected, with ongoing monitoring to prevent recurrence.
We identified an issue where Sage 50 customers in the UK were presented with error message "apologies, an unexpected error occurred. Please try again or contact customer support" when trying to run queries. The service is now restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/23/2026 02:38PM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 2 months ago - at 02/23/2026 11:22AM
We identified an issue where Sage 50 customers in the UK were presented with error message "apologies, an unexpected error occurred. Please try again or contact customer support" when trying to run queries. The service is now restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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