Outage in Sage
Organisation Service - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced an 18.2-hour partial outage affecting multiple products including Sage Business Cloud Accounting, Payroll services, and Sage 50 across various regions. The issue specifically prevented customers from using email functionality for inviting accountants, users, and employees, as well as transferring subscriptions, while all other product functionalities remained available. The service was fully restored and returned to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Business Cloud Lohnabrechnung (DE) Sage 50 Sage 50 Sage Business Cloud Payroll Sage Business Cloud Accounting (UKI) Sage Business Cloud Accounting (NA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/24/2026 10:07AM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 2 months ago - at 02/23/2026 07:49PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
about 2 months ago - at 02/23/2026 04:45PM
We have identified an global issue preventing customers from using the email functionality for the invite accountant, users and employees as well as transfer subscription.
All other products functionalities are available and performing as expected.
The products/services affected are:
-Sage Business Cloud Accounting (UKI)
-Sage Business Cloud Accounting (NA)
-Sage Accounting Individual
-Sage for Accountants
-Sage Business Cloud Payroll
-Sage 50 CA
-Sage 50 Cloud UKI
-Sage 50 US
-Sage Business Cloud Paie (FR)
-Sage Business Cloud Bureau (FR)
-Sage Business Cloud Compatibilite (FR)
-Sage Active
-Sage HR
-Sage Business Cloud Payroll International
-Sage Business Cloud Lohnabrechnung (DE)
-Sage Carbon Accounting
-Futrli
-Sage Payroll Advanced (ZA)
-AutoEntry
-GoProposal
IDENTIFIED
about 2 months ago - at 02/23/2026 04:19PM
The Embedded Services are not impacted by this issue.
INVESTIGATING
about 2 months ago - at 02/23/2026 03:55PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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