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Outage in Sage

Sage Identity Service - Partial Outage

Resolved Minor
February 24, 2026 - Started about 2 months ago - Lasted 19 minutes
Official incident page

Incident Report

Summary AI Generated

Sage experienced a 19-minute partial outage affecting the Single Sign On service, specifically preventing customers in France from logging into the Sage Generation Experts desktop product due to CAPTCHA verification errors. The issue has been resolved and the service is now functioning normally.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage ID

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RESOLVED about 2 months ago - at 02/24/2026 09:55AM

Nous avons identifié que des clients en France utilisant le produit de bureau Sage Generation Experts n’étaient pas en mesure de se connecter au produit en raison d’un message d’erreur lié à la vérification du CAPTCHA.

Le problème est désormais résolu et le service est disponible et fonctionne comme prévu.

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We identified that customers in France using the desktop product Sage Generation Experts were unable to log into the product due to an error message related to the CAPTCHA verification.

The issue is resolved and the service is available and performing as expected.

INVESTIGATING about 2 months ago - at 02/24/2026 09:37AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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