Outage in Sage
Sage Ai Document Extraction - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage AI Document Extraction experienced a partial outage that prevented a subset of AutoEntry customers in Europe from extracting documents for 3.2 hours. All other product functionality remained operational during the incident. The issue was resolved and the service returned to normal performance with continued monitoring to prevent recurrence.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/24/2026 04:37PM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 2 months ago - at 02/24/2026 03:02PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
about 2 months ago - at 02/24/2026 01:41PM
We have identified an issue preventing a subset of AutoEntry customers in Europe from extracting documents. All other product functionality is performing as expected.
We are working on a fix.
INVESTIGATING
about 2 months ago - at 02/24/2026 01:31PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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