Outage in Sage
AutoEntry - Major Outage
Resolved MajorIncident Report
Summary AI Generated
Sage's AutoEntry service experienced a major outage lasting over 5 days that prevented customers in France, Ireland, and the UK from accessing the service, while other regions remained unaffected. The company identified the issue and implemented a phased fix rollout to affected customers in small batches. The service was fully restored and returned to normal performance after 122 hours.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/03/2026 05:04PM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
3 months ago - at 03/02/2026 12:51PM
We have identified a fix for this issue and we are currently working on releasing it on customers in small batches.
Thank you for your patience while we work on applying the fix for the issue.
IDENTIFIED
3 months ago - at 02/26/2026 06:07PM
Thank you for your understanding as we work to resolve this issue.
IDENTIFIED
3 months ago - at 02/26/2026 03:02PM
We have identified an issue preventing AutoEntry customers in France, Ireland and the UK from accessing the service. AutoEntry remains available and performing as expected in all other regions, and Sage for Accountants is also operating normally.
We are working on a fix.
INVESTIGATING
3 months ago - at 02/26/2026 02:52PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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