Outage in Sage
AutoEntry - VDE
Resolved MinorIncident Report
Summary AI Generated
Sage's AutoEntry service experienced delays in document processing turnaround times after users uploaded documents, affecting customers globally for approximately 7 days. The issue was identified as causing slower than expected document processing, impacting the normal workflow for users relying on timely document handling. The problem was resolved after the team identified the root cause and implemented a fix, with the service returning to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 10:36AM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 1 month ago - at 03/09/2026 11:47AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
about 2 months ago - at 03/06/2026 12:53PM
We continue working on a fix for this issue.
We appreciate your patience.
IDENTIFIED
about 2 months ago - at 03/03/2026 03:08PM
We have identified the cause of the issue and we are working on a fix.
IDENTIFIED
about 2 months ago - at 03/03/2026 11:23AM
We have identified that customers globally are expecting a delay in the documents turnaround after they upload them to AutoEntry.
We are currently investigating.
INVESTIGATING
about 2 months ago - at 03/03/2026 11:04AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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