Outage in Sage
HMRC Submissions - Operational
Resolved MinorIncident Report
Summary AI Generated
UK customers using Sage 50 Payroll and Sage Business Cloud Payroll experienced failures when making HMRC submissions, receiving error messages about HMRC processing delays. The issue was caused by problems at HMRC, a third-party service that Sage integrates with for tax submissions. After 47.7 hours, the service was restored and confirmed resolved following coordination with HMRC.
We identified that customers in the UK are being presented with error message "HMRC are currently experiencing delays processing submissions, you can close the wizard and check again later" when making HMRC submissions.
The products/services impacted are:
Sage 50 Payroll
SBC Payroll UKI
We are engaged with third-party, HMRC, waiting for updates.
Components affected
Sage Business Cloud PayrollTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/05/2026 11:39AM
This issue is resolved. All services continue to perform as expected.
MONITORING
about 2 months ago - at 03/04/2026 03:46PM
The service is restored. We will continue to monitor closely.
INVESTIGATING
about 2 months ago - at 03/03/2026 12:06PM
We identified that customers in the UK are being presented with error message "HMRC are currently experiencing delays processing submissions, you can close the wizard and check again later" when making HMRC submissions.
The products/services impacted are:
Sage 50 Payroll
SBC Payroll UKI
We are engaged with third-party, HMRC, waiting for updates.
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