Outage in Sage
Banking Service - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a banking service outage affecting multiple products including Business Cloud Accounting, Sage 50 Accounts, and Sage Intacct, where UK customers could not receive new transactions through Santander (Plaid) bank feeds. The issue was caused by problems with third-party provider Plaid, and customers were provided workarounds using direct Santander connections while Sage worked with Plaid to resolve the underlying problem. The service was fully restored after approximately 23 days with all banking feeds performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 50 Accounts Sage Intacct Sage Banking Service Sage Business Cloud Accounting (UKI)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 03/27/2026 03:49PM
The issue is resolved and the service is available and performing as expected.
INVESTIGATING
3 months ago - at 03/10/2026 02:29PM
We are continuing to engage and work with the third‑party provider, Plaid, to resolve this issue. As a workaround, customers can continue using the alternative connection via the direct Santander connection.
For further guidance on a workaround for Sage Business Cloud Accounting, please click on this link.
For further guidance on a workaround for Sage 50 Accounts, please click on this link.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
3 months ago - at 03/05/2026 03:50PM
We are engaged and working third‑party provider, Plaid, to resolve this issue. As a workaround, customers can use the alternative connection via the direct Santander connection.
INVESTIGATING
3 months ago - at 03/04/2026 11:43AM
We have identified an issue in the UK where a small subset of customers are experiencing issues receiving new transactions through our Santander (Plaid) bank feeds.
The products/services affected are:
SBC Accounting (UKI)
Sage 50 Accounts (UKI)
Sage Individual
Sage Intacct
Sage 200 Accounts (UKI)
While we are busy investigating, there is a workaround in place to enable customers to use alternative connections via our direct Santander connection.
INVESTIGATING
3 months ago - at 03/04/2026 11:17AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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