Outage in Sage
Sage Intacct - Operational
Resolved MinorIncident Report
Summary AI Generated
Sage Intacct experienced a global issue with the Enhanced Lister Posted Payment Reversals functionality, preventing customers from processing payment reversals and displaying the error message "The data displayed is no longer up to date because it was changed by someone else." The incident lasted 111.3 hours, during which customers could use a workaround by switching to the Standard list to process payment reversals while all other product functionality remained operational. The issue was identified, fixed, and fully resolved with continued monitoring to prevent reoccurrence.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/11/2026 11:45AM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 1 month ago - at 03/11/2026 08:34AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
about 1 month ago - at 03/10/2026 03:31PM
We have identified the cause of the issue and we are working on a fix.
We apologise for any inconvenience this might cause.
IDENTIFIED
about 1 month ago - at 03/06/2026 08:43PM
We have identified a global issue preventing customers from using the Enhanced Lister Posted Payment Reversals functionality. Customers are being presented with an error message: "The data displayed is no longer up to date because it was changed by someone else".
All other product functionality is performing as expected and as a workaround, customers can turn off the Enhanced lister and process the Posted Payment reversal from the Standard list.
We appreciate your patience as we work to resolve this issue
INVESTIGATING
about 1 month ago - at 03/06/2026 08:29PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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