Outage in Sage
Sage Intacct - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Intacct experienced a partial outage lasting 1.6 hours where customers could not make changes to transaction definitions in Purchasing due to a global issue. Users encountered an error message stating "You cannot change the primary document workflow setting because documents already exist for this transaction definition" while all other product functionality remained operational. The issue was identified and resolved, with the service returning to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/09/2026 09:12PM
The issue is resolved and the service continues to perform as expected.
MONITORING
2 days ago - at 03/09/2026 07:59PM
We identified a global issue preventing customers from making changes to transaction definitions in Purchasing. Customers were being presented with an error message: "You cannot change the primary document workflow setting because documents already exist for this transaction definition".
All other product functionality was performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
2 days ago - at 03/09/2026 07:41PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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