Sage Intacct experienced a partial outage affecting a subset of customers in the USA who encountered an "Unexpected processing error" when trying to access the Lists beta interface functionality. Other product features remained operational during the incident. The issue was resolved after 58 minutes with full service restoration.
The issue is resolved and the service is available and performing as expected.
We have identified an issue in the USA preventing a subset customers from using some functionalities. Customers are being presented with an error message: "Unexpected processing error. We're having trouble turning on the Lists beta interface".
All other product functionality is performing as expected.
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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