Outage in Sage
Sage Business Cloud Self Service - Major Outage
Resolved MajorIncident Report
Summary AI Generated
Sage Business Cloud Self Service experienced a major outage lasting 7.5 hours that prevented customers in South Africa from logging in, with users encountering an "error posting to API" message despite the landing page loading successfully. The technical team identified the root cause and deployed a fix to the production environment. The service was fully restored and returned to normal performance.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/10/2026 03:06PM
The issue is resolved and the service continues to perform as expected.
MONITORING
1 day ago - at 03/10/2026 10:59AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
1 day ago - at 03/10/2026 10:01AM
We have successfully tested the fix and are now deploying it to the production environment. Thank you for your patience while we work to fully resolve this issue.
INVESTIGATING
1 day ago - at 03/10/2026 08:59AM
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
INVESTIGATING
1 day ago - at 03/10/2026 07:56AM
We identified an issue preventing customers in South Africa from accessing the service. While the landing page loads successfully, customers encounter an “error posting to API” message when attempting to log in. We are currently investigating.
INVESTIGATING
1 day ago - at 03/10/2026 07:37AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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