Outage in Sage
Sage DPW Cloud - Partial Outage
Resolved MajorIncident Report
Summary AI Generated
Sage DPW Cloud experienced a 3.5-hour partial outage that prevented customers in Austria from opening PDF documents, displaying error messages when attempting to access them. The issue affected the Sage DPW Cloud service, though customers could work around the problem by downloading PDFs to open them separately. The root cause was identified and resolved, with service returning to normal performance.
We identified an intermittent issue preventing customers in Austria from opening PDF documents correctly. Customers are presented with error message when attempting to attempting to open PDF documents. As workaround, customers can download the PDF to open it separately.
We are currently investigating.
Components affected
Sage DPW CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/16/2026 11:00AM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
about 1 month ago - at 03/16/2026 09:52AM
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
INVESTIGATING
about 1 month ago - at 03/16/2026 07:32AM
We identified an intermittent issue preventing customers in Austria from opening PDF documents correctly. Customers are presented with error message when attempting to attempting to open PDF documents. As workaround, customers can download the PDF to open it separately.
We are currently investigating.
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