Outage in Sage
Sage 50 Cloud (US) - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage 50 Cloud experienced a 6.3-hour partial outage where US customers were unable to provision new sites. The company identified the root cause, applied a fix to restore normal provisioning functionality, and worked to provision sites for customers who experienced failures during the incident. The service was fully resolved and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/18/2026 03:43PM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
6 days ago - at 03/18/2026 02:03PM
We have applied a fix and now customers are able to complete provisions of new sites.
We continue working on provisioning sites for the customers that experienced failures during the incident.
IDENTIFIED
6 days ago - at 03/18/2026 09:39AM
We have identified that customers in the US are unable to provision new sites.
We have identified the cause of the issue and we are working on a fix.
INVESTIGATING
6 days ago - at 03/18/2026 09:27AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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