Outage in Sage
Sage 50 UK DDM – GoCardless - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage 50 UK DDM – GoCardless experienced a partial outage lasting 24.6 hours where UK customers encountered "Direct Debit Manager error" messages when attempting to request mandate/settlement transactions. All other product functionality remained operational during the incident. The service was restored and returned to normal performance with ongoing monitoring to prevent recurrence.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/19/2026 11:13AM
The issue is resolved and the service continues to perform as expected.
MONITORING
6 days ago - at 03/18/2026 05:14PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
6 days ago - at 03/18/2026 04:00PM
We are continuing to investigate the cause of the issue.
INVESTIGATING
6 days ago - at 03/18/2026 10:58AM
We have identified an issue causing customers in the UK to receive a 'Direct Debit Manager error' when trying to request mandate/settlement.
All other product functionality is working as expected.
We are currently investigating.
INVESTIGATING
6 days ago - at 03/18/2026 10:39AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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