Sage experienced a 6.3-hour partial outage affecting Bank Connections in the Sage Sole Trader mobile application, preventing users from accessing banking connectivity features through the mobile app. Transaction synchronization and other functionality remained operational throughout the incident. The issue was resolved and all services returned to normal performance.
The issue is resolved and the service is available and performing as expected.
We have identified that Bank Connections powered by Sage are not working for customers using the mobile application of Sage Sole Trader.
Transaction synchronization and all other functionality is performing as expected.
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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