Sage Inventory Planner experienced a partial outage lasting 23.3 hours where customers were unable to upload CSV data, while all other product functionality remained operational. The issue was identified as a global problem affecting CSV upload capabilities, and a fix was successfully implemented and monitored before the service was fully restored.
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The issue is resolved and the service continues to perform as expected.
We are continuing to monitor for any further issues.
The fix was successfully implemented. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We have identified the cause of the issue and busy implementing a fix. We appreciate your patience as we work to resolve this issue
We have identified a global issue preventing customers from uploading CSV data. All other product functionality is performing as expected.
We are working on a fix.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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