Outage in Sage
Brightpearl - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage's Brightpearl service experienced a partial outage lasting 10.3 hours that prevented USA customers using Shopify and BigCommerce integrations from viewing and completing their orders. All other Brightpearl functionality remained operational during the incident. The issue was resolved and the service returned to normal performance, with ongoing monitoring to prevent recurrence.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/25/2026 08:25AM
The issue is resolved and the service is available and performing as expected.
MONITORING
about 11 hours ago - at 03/25/2026 12:05AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
about 13 hours ago - at 03/24/2026 10:20PM
We have identified a issue in the USA preventing customers who are using Shopify and BigCommerce from seeing and completing their orders. All other product functionality is performing as expected.
We are currently investigating.
INVESTIGATING
about 13 hours ago - at 03/24/2026 10:09PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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