If you are experiencing the issue when completing payroll submissions, please reach out HMRC’s Online Services Helpdesk. They will support you by enabling your user or by addressing the cause.
You can reach the Technical support for HMRC online services on the following link.
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below:
-Sage 50 Payroll
-Sage Business Cloud Payroll
Customers will be presented with an "System failure" error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
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