Outage in Sage
HMRC - Payroll Submissions
Resolved MinorIncident Report
Summary AI Generated
A system failure prevented UK customers from completing payroll submissions through Sage 50 Payroll and Sage Business Cloud Payroll, displaying "System failure" errors when attempting to submit. The issue was caused by a third-party problem with HMRC systems and lasted 30.6 hours. The incident was resolved after HMRC confirmed their systems were restored and payroll submission functionality returned to normal operation.
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below:
-Sage 50 Payroll
-Sage Business Cloud Payroll
Customers will be presented with an "System failure" error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/27/2026 03:05PM
The issue is resolved and the service continues to perform as expected.
MONITORING
24 days ago - at 03/27/2026 08:33AM
Third-party, HMRC, has confirmed that the issue has been resolved, and the payroll submission functionality is performing as expected for all products.
We will continue to monitor closely.
IDENTIFIED
25 days ago - at 03/26/2026 03:30PM
If you are experiencing the issue when completing payroll submissions, please reach out HMRC’s Online Services Helpdesk. They will support you by enabling your user or by addressing the cause.
You can reach the Technical support for HMRC online services on the following link.
IDENTIFIED
25 days ago - at 03/26/2026 08:33AM
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below:
-Sage 50 Payroll
-Sage Business Cloud Payroll
Customers will be presented with an "System failure" error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
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