Outage in Sage

HMRC - Payroll Submissions

Minor

March 26, 2026 - Started about 17 hours ago
Official incident page

Incident Report

We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below: -Sage 50 Payroll -Sage Business Cloud Payroll Customers will be presented with an "System failure" error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

Components affected

Sage Business Cloud Payroll Sage 50 Payroll

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Latest Updates ( sorted recent to last )

IDENTIFIED about 10 hours ago - at 03/26/2026 03:30PM

If you are experiencing the issue when completing payroll submissions, please reach out HMRC’s Online Services Helpdesk. They will support you by enabling your user or by addressing the cause.

You can reach the Technical support for HMRC online services on the following link.

IDENTIFIED about 17 hours ago - at 03/26/2026 08:33AM

We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below:

-Sage 50 Payroll
-Sage Business Cloud Payroll

Customers will be presented with an "System failure" error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.

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