Outage in Sage
HMRC - MTD
Resolved MinorIncident Report
Summary AI Generated
A technical issue prevented UK customers from using HMRC Making Tax Digital (MTD) functionality across multiple Sage products, causing HTTP 500/504/499 errors when attempting tax submissions. The problem affected ten Sage products including Sage 50, Sage 200, Business Cloud Accounting, and others. The issue was resolved after 26.5 hours once HMRC confirmed their systems were restored and MTD functionality returned to normal operation.
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)-
-Making Tax Digital (MTD)
-Sage X3 (Single Tenant)
-Sage 200 Standard (UKI)
-Sage 200 Professional SPC (UKI)
-Sage 50 UK
-Brightpearl
-Sage Intacct
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
Components affected
Sage Intacct Sage 200 Standard (UKI) Sage Brightpearl Sage Business Cloud Accounting (UKI) Sage Making Tax Digital (MTD) Sage Partner Edition Sage X3 Cloud Sage Personal Tax Sage 200 Professional SPC (UKI) Sage 50Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/27/2026 03:03PM
The issue is resolved and the service continues to perform as expected.
MONITORING
25 days ago - at 03/26/2026 01:53PM
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
IDENTIFIED
25 days ago - at 03/26/2026 12:33PM
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
-Sage Partner Edition (VAT Centre)
-Sage Personal Tax (Personal Tax Viewer)
-Sage Business Cloud Accounting UK (MTD VAT Submissions)-
-Making Tax Digital (MTD)
-Sage X3 (Single Tenant)
-Sage 200 Standard (UKI)
-Sage 200 Professional SPC (UKI)
-Sage 50 UK
-Brightpearl
-Sage Intacct
Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit.
We are engaged with third-party, HMRC, waiting for updates.
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