Outage in Sage
Sage Expense Management - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage Expense Management experienced a partial outage where US and Canada customers did not receive transaction information for VISA payments completed during the night of March 26-27. The issue affected the Sage Expense Management component and lasted approximately 26 days. The problem was resolved on April 22 with all missing transactions restored to customers.
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
Components affected
Sage Expense ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/22/2026 09:51AM
The issue is resolved and the all the transactions are available to customers.
IDENTIFIED
about 2 months ago - at 04/10/2026 02:24PM
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March.
We appreciatte your patience and apologise for any inconvenience this might cause.
IDENTIFIED
2 months ago - at 04/01/2026 04:26PM
We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March.
We apologise for any inconvenience this might cause.
INVESTIGATING
2 months ago - at 03/27/2026 08:23AM
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
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