Outage in Sage

Sage Intacct - Partial Outage

Resolved Minor

March 31, 2026 - Started about 5 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Sage Intacct experienced a partial outage lasting 3.5 hours where customers globally encountered "uncaught exception error" messages when creating and viewing journal entries. All other production functionality remained operational during the incident. The issue was resolved and the service returned to normal performance.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Components affected

Sage Intacct

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 04/01/2026 01:40AM

The issue is resolved and the service is available and performing as expected.

INVESTIGATING about 2 hours ago - at 04/01/2026 01:04AM

We are currently working on a fix for the issue.

We appreciate your patience while we resolve the issue.

INVESTIGATING about 4 hours ago - at 03/31/2026 10:26PM

We have identified that customers globally are getting the following error when creating and viewing journal entries: " uncaught exception error". All other production functionality is working as expected.

We are currently investigating.

INVESTIGATING about 5 hours ago - at 03/31/2026 10:11PM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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