Outage in Sage
E-Mail Functionality - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a partial outage affecting email functionality for customers in the UK, Ireland, and South Africa using Sage 50 Accounts, Sage 50 Payroll, Sage 50c ZA, and Sage Pastel Payroll products, with users receiving error messages when attempting to send emails. A workaround was provided for UK and Ireland customers to save emails as drafts before sending, while South African customers were directed to contact support for assistance. The incident lasted approximately 14 days before being resolved, with customers directed to knowledge base articles and support channels for any remaining issues.
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/19/2026 12:08PM
The incident is being resolved.
If you continue to experience this issues while using one of the UK products please check the instructions in the following link.
If you you continue to experience the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.
IDENTIFIED
24 days ago - at 05/08/2026 09:51AM
If you are experiencing this issues while using one of the UK products please check the instructions in the following link.
If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.
INVESTIGATING
27 days ago - at 05/05/2026 08:42AM
We are continuing to investigate the cause of the issue.
As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft.
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
We apologise for any inconvenience this may cause.
INVESTIGATING
27 days ago - at 05/05/2026 08:42AM
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products:
-Sage 50 Accounts UK
-Sage 50 Payroll UK
-Sage 50 Payroll Ireland
-Sage 50c ZA
-Sage Pastel Payroll
We are currently investigating.
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