Outage in Sage
E-invoicing France - Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
A subset of invoices submitted by customers in France were being rejected across multiple Sage products, including Sage Active, Sage Connect, Sage Intacct, Sage FRP 1000, Sage 100 Partner Cloud, Sage Online, and others, with users receiving varying error messages depending on the failure type. The incident lasted approximately 22 hours before being resolved, with the service confirmed as fully operational and performing as expected.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage 100 Partner Cloud (FR) Sage Online (FR) Sage Intacct Sage Connect Sage FRP 1000 Partner Cloud (FR) Sage FRP 1000 (FR) Sage ActiveTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 08/12/2026 10:08AM
Le problème est résolu. Le service est disponible et fonctionne comme prévu.
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The issue is resolved and the service is available and performing as expected.
IDENTIFIED
1 day ago - at 08/11/2026 12:56PM
Nous avons identifié qu’un sous-ensemble des factures soumises par des clients en France est rejeté. Les clients recevront différents messages d’erreur en fonction de la nature de l’échec.
La liste des produits concernés par ce problème est la suivante :
-Sage Active
-Sage For Accountants
-Sage Connect
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
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We have identified that a subset of the invoices submitted by customers in France are being rejected. Customers will be presented with different error messages for the failures.
The list of products affected by this issue is:
-Sage Active.
-Sage For Accountants.
-Sage Connect.
-Sage FRP 1000 (FR)
-Sage FRP 1000 Partner Cloud (FR)
-Sage 50 (FR)
-Sage 100 Partner Cloud (FR)
-Sage Online
-Sage Batigest
-Sage Intacct
INVESTIGATING
1 day ago - at 08/11/2026 12:19PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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