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Outage in Sage

Sage.com Websites - Degraded Performance

Resolved Minor
September 14, 2026 - Started about 11 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Sage.com Websites experienced degraded performance for approximately 5.8 hours on September 14, 2026, during which all customers across all regions were unable to perform searches as no results were being returned. All other product functionality remained unaffected throughout the incident. The issue was resolved and the service was confirmed to be performing as expected by 15:09 UTC.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 09/14/2026 03:09PM

The issue is resolved and the service continues to perform as expected.

MONITORING about 11 hours ago - at 09/14/2026 09:51AM

We identified an issue preventing all Sage.com customers for all regions from being able to perform searches as no results were being returned. All other product functionality was working as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

INVESTIGATING about 11 hours ago - at 09/14/2026 09:22AM

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

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