Sage.com Websites experienced degraded performance for approximately 5.8 hours on September 14, 2026, during which all customers across all regions were unable to perform searches as no results were being returned. All other product functionality remained unaffected throughout the incident. The issue was resolved and the service was confirmed to be performing as expected by 15:09 UTC.
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The issue is resolved and the service continues to perform as expected.
We identified an issue preventing all Sage.com customers for all regions from being able to perform searches as no results were being returned. All other product functionality was working as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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