Outage in Sage
Sage Expense Management - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
**Sage Expense Management experienced a ~1-hour partial outage** on September 14, 2026, during which the email forwarding feature for expense creation (via receipts@fylehq.com) was unavailable, returning an "Inbox has reached the limit" error. All other platform functionality remained unaffected throughout the incident. The issue was identified and fully resolved by 15:02 UTC.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 09/14/2026 03:02PM
The issue is resolved and the service is available and performing as expected.
IDENTIFIED
about 6 hours ago - at 09/14/2026 02:24PM
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox receipts@fylehq.com. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected.
We are working on a fix.
INVESTIGATING
about 7 hours ago - at 09/14/2026 02:03PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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