Outage in Sage
Brightpearl - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Brightpearl experienced a partial outage lasting approximately 3 hours, during which customers using the Avalara integration were unable to perform tax calculations in the USA, affecting the majority of US customers and some European customers, with additional delays impacting the BigCommerce integration. All other product functionality remained unaffected throughout the incident. The issue was fully resolved and the service returned to normal operation.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 09/14/2026 03:49PM
The issue is resolved and the service continues to perform as expected.
MONITORING
about 7 hours ago - at 09/14/2026 01:12PM
We have identified an issue preventing customers using the Avalara integration from performing tax calculations in the USA. This functionality is used by the majority of our US customers and a subset of customers in Europe. The BigCommerce integration was also experiencing delays. All other product functionality was performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
about 8 hours ago - at 09/14/2026 12:51PM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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