Outage in Sage
Sage Identity Service - Major Outage
Resolved MajorIncident Report
Summary AI Generated
**Sage Identity Service Major Outage – September 28, 2026** A major outage affecting the Sage Identity (Sage ID) authentication service prevented customers across all regions from logging into multiple Sage products for approximately 4.2 hours. Affected services included Sage Business Cloud Accounting (UKI), Sage Business Cloud Payroll, Sage HR (UK), Sage Retail, Sage Inventory Planner, Sage 50 Payroll Cloud, Sage 50 Cloud Accounts, and Brightpearl, with some customers able to log in only after repeated attempts. The issue was resolved by 12:03 UTC on September 28, 2026, with monitoring continued to prevent recurrence.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage ID Sage ID Sage Business Cloud Accounting (UKI) Sage ID Sage ID Sage ID Sage Inventory Planner Sage Inventory Planner Sage HR Sage Inventory Planner Sage HR (UK) Sage HR Sage Brightpearl Sage Brightpearl Sage Brightpearl Sage Brightpearl Sage Brightpearl Sage HR Sage Inventory Planner Sage HR Sage Inventory Planner Sage HRTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/28/2026 12:03PM
The issue is resolved and the service continues to perform as expected.
MONITORING
7 days ago - at 09/28/2026 10:03AM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
INVESTIGATING
7 days ago - at 09/28/2026 08:28AM
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in.
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
INVESTIGATING
7 days ago - at 09/28/2026 07:59AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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