Sage Intacct experienced an 8-hour partial outage on September 28, 2026, during which customers were unable to view financial charts, graphs, Profit & Loss reports, dashboard visualizations, and General Ledger reporting. All other product functionality remained operational throughout the incident. The issue was fully resolved by 16:28 UTC, with the service returning to normal performance.
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The issue is resolved and the service is available and performing as expected.
We identified a global issue preventing customers from seeing their financial charts and graphs, including Profit & Loss reports, dashboard visualisations, and General Ledger reporting. All other product functionality is working as expected.
We are currently investigating.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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