Outage in Sage
ERP Synchroniser - Major Outage
Resolved MajorIncident Report
Summary AI Generated
**Sage ERP Synchroniser – Major Outage** A major outage lasting approximately 24.8 hours prevented customers globally from processing invoices across multiple Sage products, including Sage 50, Sage 100, Sage Online, Sage Intacct, Sage FRP 1000, and Sage X3 Hosted, with users receiving a "sync failed, contact support" error. The root cause was identified and a fix was implemented, restoring normal service. The incident was fully resolved on October 6, 2026, with monitoring in place to prevent recurrence.
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating.
Some of the impacted products/services include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
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Nous avons identifié un problème empêchant le traitement des factures pour les clients à l’échelle mondiale. Les clients voient le message d’erreur « Échec de la synchronisation, contactez le support » lorsqu’ils tentent de traiter des factures. Nous sommes en cours d’investigation.
Certains des produits/services impactés incluent:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
Components affected
Sage 50 Sage FRP 1000 (FR) Sage Online (FR) Sage X3 Hosted (FR) Sage 50 Sage Intacct Sage IntacctTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/06/2026 03:28PM
The issue is resolved and the service continues to perform as expected.
MONITORING
6 days ago - at 10/05/2026 07:03PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
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Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
IDENTIFIED
6 days ago - at 10/05/2026 06:06PM
The issue has been identified and a fix is being implemented.
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La cause du problème a été identifiée et un correctif est en cours d'implémentation.
INVESTIGATING
6 days ago - at 10/05/2026 02:45PM
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating.
Some of the impacted products/services include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
----------------------------------------
Nous avons identifié un problème empêchant le traitement des factures pour les clients à l’échelle mondiale. Les clients voient le message d’erreur « Échec de la synchronisation, contactez le support » lorsqu’ils tentent de traiter des factures. Nous sommes en cours d’investigation.
Certains des produits/services impactés incluent:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage Online
-Sage 50 CA
-Sage 100 France Hébergée
-Sage Intacct
-Sage FRP 1000 (FR)
-Sage X3 Hosted (FR)
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