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Outage in Sage

Download issues - Degraded performance

Resolved Minor
October 07, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

French customers experienced slowness when viewing news feeds and downloading the latest product versions across multiple Sage products, including My Sage, Sage 50 FR, Sage FRP 1000, Sage X3, Sage EDI, and others. The degraded performance lasted approximately 4 hours before the service was restored to normal operation. The incident was fully resolved with monitoring in place to prevent recurrence.

Nous avons identifié un problème affectant les clients en France, qui rencontrent des lenteurs lorsqu'ils tentent de consulter les fils d'actualité ou d'effectuer des téléchargements pour les produits listés ci-dessous. Ces téléchargements incluent les dernières versions de chaque produit. Les produits et services potentiellement concernés incluent, sans s'y limiter : - My Sage - Sage 50 FR - Sage FRP 1000 - Sage 100 Paie - Partner Hub - Belgique/SI - Espace Partenaire pour Small - Expert-comptable (GE) - Sage 100 / EDI / Paie - Batigest (Gamme PE) - Sage X3 Nous procédons actuellement à des vérifications. --------------------------------------------------------------------------------- We have identified an issue where customers in France are facing slowness when attempting to view news feeds or complete downloads for the products listed below. These downloads include the latest versions of each product. The products/services potentially affected include, but are not limited to: -My Sage -Sage 50 FR -Sage FRP 1000 -Sage 100 Payroll -Partner Hub -Belgique/SI -Espace Partenaire pour Small -Expert Comptable (GE) -Sage 100/ EDI / Paye -Batigest (Gamme PE) -Sage X3 We are currently investigating.

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RESOLVED 4 days ago - at 10/07/2026 04:01PM

Le problème est résolu et le service continue de fonctionner comme prévu.

--------------------------

The issue is resolved and the service continues to perform as expected.

MONITORING 4 days ago - at 10/07/2026 02:17PM

Le service fonctionne comme prévu. Notre priorité est d'éviter que cela ne se reproduise, tout en surveillant le service de près.
-------------------------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

IDENTIFIED 4 days ago - at 10/07/2026 12:02PM

Nous avons identifié un problème affectant les clients en France, qui rencontrent des lenteurs lorsqu'ils tentent de consulter les fils d'actualité ou d'effectuer des téléchargements pour les produits listés ci-dessous. Ces téléchargements incluent les dernières versions de chaque produit.

Les produits et services potentiellement concernés incluent, sans s'y limiter :
- My Sage
- Sage 50 FR
- Sage FRP 1000
- Sage 100 Paie
- Partner Hub
- Belgique/SI
- Espace Partenaire pour Small
- Expert-comptable (GE)
- Sage 100 / EDI / Paie
- Batigest (Gamme PE)
- Sage X3

Nous procédons actuellement à des vérifications.
---------------------------------------------------------------------------------
We have identified an issue where customers in France are facing slowness when attempting to view news feeds or complete downloads for the products listed below. These downloads include the latest versions of each product.

The products/services potentially affected include, but are not limited to:
-My Sage
-Sage 50 FR
-Sage FRP 1000
-Sage 100 Payroll
-Partner Hub
-Belgique/SI
-Espace Partenaire pour Small
-Expert Comptable (GE)
-Sage 100/ EDI / Paye
-Batigest (Gamme PE)
-Sage X3

We are currently investigating.

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