Outage in Sage
Sage Connect - Partial Outage
Resolved MinorIncident Report
Summary AI Generated
Sage experienced a partial outage lasting approximately one hour in which customers in France were unable to access the E-Invoicing Menu on the Collaboration Portal, receiving an "An error has occurred" message. The issue affected multiple French products including Sage 50 FR, Sage 100 FR, Sage X3, Sage FRP 1000, Batigest, and Sage Business Cloud Bureau. The problem was fully resolved with the service restored to normal operation.
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Components affected
Sage Connect Sage Online (FR) Sage Business Cloud Bureau (FR) Sage X3 Hosted (FR) Sage FRP 1000 Partner Cloud (FR)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 11/10/2026 10:43AM
Le problème est résolu. Le service est disponible et fonctionne comme prévu.
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The issue is resolved and the service is available and performing as expected.
INVESTIGATING
about 5 hours ago - at 11/10/2026 10:00AM
Nous avons identifié un problème empêchant les clients en France d’accéder au menu de facturation électronique sur le portail de collaboration. Les clients concernés voient apparaître le message d’erreur « Une erreur s’est produite ».
Les produits/services concernés sont :
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
Nous menons actuellement des investigations.
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We have identified an issue resulting in customers in France being unable to access the E-Invoicing Menu on the Collaboration Portal. Affected customers are being presented with an "An error has occurred" error message.
The products/services affected are:
-Sage 50 FR
-Sage 100 FR
-Sage X3
-Sage FRP 1000 (FR)
-Batigest
-Sage Business Cloud Bureau (FR)
We are currently investigating.
INVESTIGATING
about 6 hours ago - at 11/10/2026 09:47AM
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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